Refund & Return Policy – Aneeba’s Collection
Last Updated: October 21, 2026
At Aneeba’s Collection, your satisfaction is our priority. We take pride in offering beautifully designed Pakistani women’s clothing, premium embroidered fabrics, and quality unstitched suits at affordable, factory-direct prices.
We understand that sometimes a purchase may not meet your expectations. Our Refund & Return Policy is designed to make the process transparent, fair, and convenient for our valued customers.
Please review the following terms before placing an order through our website, https://aneebascollection.com/.
1. Return Eligibility
We offer a 7-day return request period from the date your order is delivered.
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 7 calendar days of delivery.
- The product must be unused, unwashed, and unworn.
- The fabric must remain unstitched, uncut, and unaltered.
- All original tags, labels, and packaging should be included where possible.
- The product must be returned with all its original components, including the shirt, trouser, and dupatta where applicable.
- Proof of purchase or an order number must be provided.
Returns are subject to inspection and approval by our customer support team.
Your applicable statutory consumer rights remain unaffected by these conditions.
2. Damaged, Defective, or Incorrect Products
If you haven’t received a refund yet, first check your bank account again.
We carefully inspect our products before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
Examples include:
- Receiving a different design from the one ordered
- Receiving an incorrect color or product variant
- Missing pieces from a 2-piece or 3-piece suit
- Visible manufacturing defects
- Damaged embroidery or fabric
- Products damaged during delivery
To help us resolve the issue quickly, please provide:
- Your order number
- Your full name and contact number
- Clear photographs of the product and the issue
- A brief description of the problem
Once your claim is reviewed and approved, we will arrange an appropriate resolution, such as a replacement, exchange, or refund.
For verified manufacturing defects or incorrect items, customers will not be required to pay return shipping charges.
3. How to Request a Return
If you would like to return an eligible product, please follow these steps.
Step 1: Contact Our Support Team
Reach out through our Contact Us page, official email, or WhatsApp number within 7 days of receiving your order.
Step 2: Share Your Order Details
Provide your order number, product information, reason for return, and photographs where relevant.
Step 3: Wait for Return Instructions
Our customer support team will review your request and provide return instructions if your request is approved.
Step 4: Return the Product
Pack the product securely with its original components and send it to the return address provided by our team.
Step 5: Inspection and Resolution
After receiving the returned item, we will inspect it and confirm whether your refund or exchange has been approved.
Please do not send products back without contacting our team first.
4. Exchange Policy
We understand that you may occasionally wish to exchange an item.
Exchanges may be available for eligible unused and unstitched products, subject to stock availability and the conditions outlined in this policy.
You may request an exchange if:
- You received the wrong product.
- The product has a verified manufacturing defect.
- You wish to exchange an eligible item for another available design or color.
If the replacement product has a different price, any applicable price difference will be communicated before processing the exchange.
For exchanges requested due to personal preference, the customer may be responsible for shipping charges.
For verified incorrect or defective products, we will cover the reasonable return and replacement delivery costs.
5. Refund Policy
Once your returned product is received and inspected, our team will notify you about the status of your refund request.
If approved, refunds will normally be initiated within 7–10 business days after approval.
Refunds may be issued through an appropriate available payment method, depending on how the original order was paid.
For example:
- Bank Transfer: Refunds may be transferred to the customer’s verified bank account.
- Online Payments: Where supported, refunds may be processed through the original payment provider.
- Cash on Delivery (COD): Approved refunds may be arranged through a verified bank transfer or another mutually agreed method.
Please note that additional processing time may be required by banks or payment providers.
Any legally required refund timeframe will take precedence.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
6. Shipping and Return Delivery Charges
Shipping charges depend on the reason for the return.
Damaged, Defective, or Incorrect Items
If Aneeba’s Collection sends an incorrect item or the product has a verified manufacturing defect, we will cover reasonable return delivery charges and any applicable replacement shipping costs.
Change-of-Mind Returns
For eligible returns requested because of a change of preference, the customer will generally be responsible for return shipping costs.
Original delivery charges may be non-refundable for change-of-mind returns, where permitted by applicable law.
We recommend using a reliable courier service with tracking when returning a product.
7. Color and Design Variations
At Aneeba’s Collection, we aim to display our products as accurately as possible.
However, slight differences in color may occur due to:
- Mobile and computer screen settings
- Lighting conditions during photography
- Display brightness and color calibration
- Minor variations between fabric production batches
Small, reasonable color differences may not qualify as manufacturing defects.
However, if a product is materially different from its advertised description or the wrong color variant was supplied, please contact us so we can review the issue.
8.Unstitched Fabric and Embroidery Care
Our collections include delicate embroidered fabrics and unstitched clothing materials.
We recommend inspecting all fabric pieces, embroidery details, and included components before cutting, washing, or stitching your outfit.
Please check:
- Shirt fabric and embroidery
- Trouser fabric
- Dupatta fabric
- Embroidered borders and additional pieces, where included
- Fabric condition and visible manufacturing defects
If you identify an issue, contact our support team before altering the fabric.
Alterations may affect our ability to assess certain return claims, but they do not automatically remove rights provided by applicable law.